FAQs

Classes run for 60 minutes. We ask that you arrive a few minutes prior to start time to get organized and warm up on the field.

Your scheduled class will run once a week, with the exception of holidays. Please refer to each specific class for further details.

Yes! We will host an Open House every month so kids and parents can participate in a free class. Contact us to reserve your spot, space is limited.

Your child should wear comfortable, loose-fitting clothing that they can move in, clean inside sneakers, and bring a water bottle. Sandals, dress shoes, or boots are not permitted on the field.

You can reach us from 8am to 5pm PST by calling (604) 220-2849. We are happy to chat with you and answer any questions.

Yes, a parent or guardian must stay for the class and assist their child. The instructor will be unable to leave the class to deal with bathroom breaks or any other issues that will distract from the rest of the class.

No, Fort Fit Kids does not offer discounts or prorated fees for missed classes.

No, all equipment is provided.

No, Fort Fit Kids does not offer multiple child discounts.

Yes, we are happy to provide a refund with the following conditions. If you’ve signed up for the 4 week program, a full refund will be given up to 2 weeks prior to the start of your first class. If you’ve already started the program, there is no refund for the 4 week class. If you’ve signed up for the 3 month class, a full refund will be given up to 2 weeks prior to the start of your first class. If the class has already begun, with a month’s notice we will provide a refund for the remainder of the classes.

We employ only the most enthusiastic and fun-minded coaches. Their ability to communicate and teach at an age-appropriate level, all while keeping classes high-energy and fun, is key. Every coach goes through a rigours interview process and background check, and there will always be at least 1 person with First Aid training in the building.

If you registered directly with Fort Fit Kids and provided full payment, then your child is registered. We’ll only follow-up if there is a concern about your registration. If you register on the Fort Fit Kids website, you will receive an instant online confirmation.

Details to come.

Not at all. We’ve designed our classes to keep kids of every experience and skill level having fun and improving their individual skills.

Yes, our classes are progressive, allowing kids to improve and develop their skills as they move up through the age-based classes.

PayPal is a secure, widely used payment processing service that allows you to make payments online. PayPal allows you to purchase items on (website) fortfitkids.com by credit card (Visa, MasterCard, Discover and American Express), debit credit card, or e-cheque (i.e. using your regular bank account). At no point will Fort Fit Kids see your card number as it is securely encrypted through PayPal’s server. This limits the risk of unauthorized use and access. We do not accept e-cheque payments as these can take up to 2 weeks to clear. Credit card payments are much faster and allow for quicker confirmation of your class(es).

Our payment gateway is as secure as it gets. We use the same security and encryption technologies as the largest banks, and our shopping cart is a PCI-DSS validated Level 1 Service Provider – the gold standard for e-commerce solutions worldwide.

Our payment gateway is as secure as it gets. We use the same security and encryption technologies as the largest banks, and our shopping cart is a PCI-DSS validated Level 1 Service Provider – the gold standard for e-commerce solutions worldwide.

Yes, once your payment has been received you’ll receive an email confirming your registration. You can also log into your storefront account at www.fortfitkids.com to check your registration status at any time. If we have received your payment, the registration status will show “Processing”.

Yes, once your payment has cleared we’ll send you an invoice by email. Please also keep your PayPal receipt for the transaction.

Once your payment clears, you will immediately receive a form to your email inbox that MUST be completed before your child attends a class. This form will request information such as emergency contact information.

If you registered your child for the 4-week class we can provide a refund if we receive 2 weeks notice, except in the case of illness where it may not be possible to provide 2 weeks notice (COVID). If registration was for the 3-month class we can only provide a refund if we receive 1 month notice. We do not offer class credits at this time.

Due to the risk of COVID-19, we require all parents or children who are sick, or experiencing symptoms (even if mild) such as fever, cough, sore throat or shortness of breath to call (604) 220-2849 and cancel attendance.

Yes, it is possible, depending on what stage of processing your registration is at.

If you haven’t paid for your registration yet, you can simply remove the class(es) from your shopping cart and the registration will not be processed.

If you have already paid for your registration, it may still be possible to cancel it. Please contact our Customer Service Department at email: admin(at)fortfitkids.com as soon as possible. If your child has not attended a class yet, we may be able to cancel it and return the payment to you (does not include credit against future registration).

You will need to contact our After Sales Service team at email: admin(at)fortfitkids.com and provide the following information:

• The class information
• Details of the class registered for
• Your address, phone number, and child’s name that was registered

It is important to note that we cannot process any refunds if your child has already attended classes. Refunds must be initiated with 2 weeks notice for the 4-week class, or with 1 month notice for the 3-month class, to give us an opportunity to fill the spot.